Refund and Returns Policy

Overview

Trietopia Returns & Exchanges Policy

Last Updated: March 20, 2026

At Trietopia, we want your experience to be as seamless as possible. Because our items are custom-printed just for you, we have specific guidelines regarding returns and claims.

1. Damaged or Defective Items

If you receive an item that is misprinted, damaged, or defective, please let us know right away.

Deadline: Claims must be submitted within 30 days of receiving the product.
Resolution: If the error is on our end, we will cover the cost of a replacement or correction.

2. Lost Packages

Packages sometimes lose their way. If your order hasn’t arrived:

Deadline: Please submit your claim no later than 30 days after the estimated delivery date.
Verification: We will investigate with the courier to determine the next steps.

3. Shipping Addresses & Unclaimed Packages

Please double-check your shipping information before finalizing your order.

Wrong Address: If an insufficient address is provided, the courier will return the package to our facility. You will be responsible for the reshipment costs once we confirm a corrected address with you.
Unclaimed Shipments: If a package is returned as unclaimed, you will be liable for the cost of reshipping the order.
Donations: Per our production partner’s policy, any unclaimed returns are donated to charity after 30 days.

4. Returns & Buyer’s Remorse

Because each piece is made-to-order, we generally do not offer refunds for buyer’s remorse or size exchanges.

Hygiene Items: For health and safety reasons, we cannot accept returns on sealed goods such as face masks.
Personalization: Items made to your specific specifications or clearly personalized are final sale.
Exchanges: If you would like a different size or color, a new order must be placed at your expense.

5. Regional Notifications

Brazil Residents: Residents of Brazil wishing to regret a purchase must contact our support within 7 consecutive days of receipt. Items must be unused and will undergo evaluation before a refund is processed.
EU Consumers: In accordance with Directive 2011/83/EU, the right of withdrawal does not apply to custom-made, personalized, or unsealed hygiene products.

How to Report a Problem

If you notice an issue with your order, please [Insert Link to Problem Report/Contact Form] with your order number and a photo of the issue so we can help you as quickly as possible.

Note: This policy is governed by the English language version. If there are any discrepancies between translations, the English version shall prevail.